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Text to 9-1-1 Now Available in Culver City!

Post Date:12/04/2017 1:12 PM

Text to 911 - Call if you can - text if you can'tMobile users in Los Angeles County, including Culver City, now have the ability to send text messages to 9-1-1, giving hearing and speech impaired residents, or those in situations where it is too dangerous to dial 9-1-1, a potentially lifesaving option.

How to Text to 9-1-1 in an Emergency:

  • Please only use Text to 9-1-1 as a last resort. Call if you can—text if you can't.
  • Enter the numbers “911” in the “To” field. Do not include any other recipients.
  • The first text message to 9-1-1 should be brief and contain the location of the emergency and the type of assistance you need (Police, Fire, or Medical).
  • Text in simple words—do not use abbreviations, acronyms or emojis. Do not include photos or videos. Texts must be in English.
  • Push the “Send” button.
  • Be prepared to answer questions and follow instructions from the 9-1-1 dispatcher.

Below are a few things you need to know about Text to 9-1-1:

  • Do not send a test text to the system. Keep the system open to receive emergency texts only.
  • A text or data plan is required to send a Text to 9-1-1 message.
  • Text to 9-1-1 location accuracy varies by cell phone provider and may be unreliable. Text to 9-1-1 is not available if your phone is roaming.
  • If Text to 9-1-1 is not available or is temporarily unavailable, you will receive a bounce back message: "Text is not available, please make a voice call to 9-1-1."
  • If you are deaf, hard-of-hearing or speech disabled, and Text to 9-1-1 is not available, use a TTY or telecommunications relay service, if available.
  • Please do not text and drive.

For more information on Text-to-911, please visit www.caloes.ca.gov.