Parks, Recreation and Community Services Refund Information

Agents-of-Discovery-Adam-Foreground.jpg

PRCS Refund Guidelines

At the Parks, Recreation and Community Services (PRCS) Department, we understand that “life happens.” Sometimes, you may need a refund for the PRCS rentals you booked. Or, you may be unable to attend the programs and/or activities you planned. The information here lets you know how to apply for a refund when needed.

Please read the guidelines below for the area you are seeking a refund. If your request meets the parameters listed below, please fill out this request form.  Or, use the "Request Your Refund Here!" button to the right or below the guidelines.  Either way, your request will be routed to the correct staff person for approval and processing.  

Please note: All refunds must be requested in writing. Refunds will be issued either in the form of a check, an account credit, or a refund back to the credit card of purchase and may take 2 to 6 weeks to process.  Credit card transactions can take 2 to 5 days. 

Full refunds will be extended any time a program, activity or rental is cancelled by the City. In these cases, there will be no need to submit a refund request form, the city will automatically process the refund.

Program and Activity Refund Guidelines

  • No refunds, transfers, or cancellations will be granted after the second activity/program day.
  • Refunds/prorations will not be given for missed days nor may they be made up due to participant illness or absence.
  • Refunds requested at least 7 days prior to the start of an activity will be granted a full refund.
  • Refunds requested 6 days prior to and/or before the second activity/program day will be issued a refund less a 15% processing fee.


Rental Refund and Re-Scheudling Guidelines for Outdoor Rentals

These guidelines apply to refunds requested for our outdoor spaces including but not limited to the plunge, sports fields, picnic areas and shelters.

  • There will be no refunds for any cancellations or rescheduling of a rental without 7 days’ notice.
  • Refunds requested at least 7 days prior to the rental will be granted a refund less a 15% processing fee.

Rescheduling an Outdoor Rental Guidelines:

  • Location/date/time changes can be made up to 7 days prior to rental for an additional 15% processing fee.
  • The new rental must be booked at the time of cancellation of the original rental.
  • The rescheduled rental must take place within 90 days of the original reservation date.
  • There will only be one rescheduling allowed per rental.
  • Refunds will not be granted in the event the rescheduled rental is cancelled.


Rental Refund and Re-Scheduling Guidelines for Building Rentals

These guidelines apply to refunds requested for our park building and/or room rentals.

  • There will be no refunds for any cancellations or rescheduling of a rental without 14 days’ notice.
  • Refunds requested at least 14 days prior to the rental will be granted less a 15% processing fee.

 

Rescheduling a Building/Room Rental Guidelines:

  • Location/date/time changes can be made up to 7 days prior to rental for an additional 15% processing fee.
  • The new rental must be booked at the time of cancellation of the original rental.
  • The rescheduled rental must take place within 90 days of the original reservation date.
  • There will only be one rescheduling allowed per rental.
  • Refunds will not be granted in the event the rescheduled rental is cancelled.


You've Requested your Refund: What Happens Next...

Thank you for submitting your refund request!

  1. After you have submitted your refund request form it will be automatically forwarded to the supervisor in charge of the program area you requested a refund for.
  2. You will receive an email stating that your refund request has been received.
  3. The supervisor in charge of the program area you requested a refund for will send you a notification regarding the status of your refund request.
  4. If your request was approved and you requested a check refund it will take 4 to 6 weeks to go through finance, the check to be cut and mailed out to you. If your request was approved and you requested a refund back to the card of purchase or an account credit the refund will be processed with in 5 days of approval.
  5. If your refund request was denied or missing items an email stating the reasons it was denied or listing the items that were missing will be sent out to you with in 5 days of us receiving your request.

If you have any questions please feel free to email us.

Request Your Refund Here!